Collection Specialist II

Job Summary

A company is looking for a Collection Specialist II to manage customer accounts and collect outstanding payments.

Key Responsibilities:

• Monitor assigned accounts to prioritize collections action
• Identify and contact customers to address overdue payments
• Build rapport with customers and resolve escalations through active listening and education

Required Qualifications, Training, and Education:

• 2 years' experience in self-driven consumer collections
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• High school diploma or equivalent
• 2 years' experience in a high-volume customer-facing environment preferred