Collections Operations Manager

Job Summary

A company is looking for a Collections Manager.

Key Responsibilities

• Oversee and support the end-to-end collections lifecycle, focusing on early-stage to charge-off recovery
• Manage external collections vendors and first-party agencies, ensuring optimal performance, compliance, and KPI alignment
• Analyze data, identify trends, and implement process improvements that drive results

Required Qualifications

• 3-5+ years of experience in collections operations, preferably within credit card or small business lending
• Strong background managing first-party collections agencies or recovery vendors
• Deep knowledge of collections KPIs and performance metrics