Complaints Specialist

Job Summary

A company is looking for an Escalation Specialist.

Key Responsibilities

• Review and assess incoming complaints related to consumer and business loans
• Investigate complaint details to determine root causes and necessary actions
• Draft and send written responses to customers addressing their concerns

Required Qualifications

• 1-3 years of professional experience with a financial institution or payment provider preferred
• Bachelor's degree in Business Administration, Finance, Risk Management, or a related field preferred
• Strong Internet research and overall PC skills; SQL experience is a plus