Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent for a remote contract position.

Key Responsibilities

• Handle potential claimant inquiries and claims through inbound and outbound calls
• Process email, chat, and callback interactions efficiently
• Adhere to schedule and maintain dependability in attendance

Required Qualifications

• Experience working in a call center environment
• Ability to manage multiple communication channels (phone, email, chat)
• Dependable with a strong customer service orientation
• Experience in processing claims or inquiries
• Familiarity with handling various types of customer interactions