Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Strategic Initiatives & Business Process Supervisor.

Key Responsibilities

• Lead and mentor a team of analysts to ensure operational excellence and continuous improvement initiatives
• Oversee fraud detection operations and analyze data to minimize risk and enhance client experiences
• Conduct assessments of business processes and implement change management strategies for successful adoption of initiatives

Required Qualifications

• Bachelor's Degree in a related field or equivalent combination of education and experience
• Minimum five years of management experience, with three years in a call center environment
• At least three years of experience in the financial services industry, focusing on operational management
• Proficiency in PC/Windows-based software, including Word, Excel, and PowerPoint
• Thorough understanding of Visa/MasterCard procedures and regulatory compliance in the financial services industry