CRM Support Engineer

Job Summary

A company is looking for a CRM Support Engineer.

Key Responsibilities

• Provide internal customer service support to over 1,000 end users of CRM and Call Center software
• Manage support tickets using Azure Dev Ops Board
• Assist with Microsoft Dynamics 365 and Genesys Call Center support

Required Qualifications

• 1-3 years of experience in an internal customer support environment for software
• Experience with Microsoft Dynamics 365 support
• Experience with Genesys Call Center support
• Familiarity with Azure Dev Ops Board for managing support tickets
• Associate level seniority