Customer Account Specialist

Job Summary

A company is looking for a Customer Account Associate.

Key Responsibilities

• Comply with general and client-specific Service Level Agreements (SLAs)
• Document client activity via client relationship management tracking software
• Engage with other teams to ensure client issue resolution

Required Qualifications

• 0 - 1 year in a related field; 1+ year(s) in document review
• Ability to work in a fast-paced environment and adapt to changing needs
• Strong customer orientation
• Demonstrated initiative, self-reliance, and autonomy
• Experience with tier 1&2 level support for configuration and processing questions