Customer Service Representative

Job Summary

A company is looking for an Athlete - Collector Services representative.

Key Responsibilities

• Serve as the first point of contact for fans/customers regarding orders and inquiries
• Assist fans proactively through various communication channels to ensure a positive experience
• Maintain PCI compliance and provide information regarding order status while promoting self-service options

Required Qualifications

• 2 - 3 years of customer service and/or contact center experience preferred
• Ability to type 15 words per minute
• Experience in the E-Commerce space preferred, but not necessary
• Passion for sports and ability to convey a positive image to fans and colleagues
• Ability to maintain composure in high-pressure situations and adapt to new systems quickly