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Software Support Coordinator

5/21/2025

Remote

Job Summary

A company is looking for a Software Support - Student Information Systems.

Key Responsibilities:
  • Learn products and act as a Support Resource for the Customer Help Desk system
  • Resolve an average of 10 - 15 Support Calls per day with quick response and resolution times
  • Ensure timely handling of customer support calls and minimize escalations to external resources
Required Qualifications:
  • Experience in education or familiarity with K-12 school systems
  • Ability to work independently and collaboratively under pressure
  • Self-directed with strong multitasking abilities
  • Technical proficiency with web-based software applications
  • Willingness to handle after-hours support calls as necessary

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