Customer Support Specialist

Job Summary

A company is looking for a Customer Support Mitarbeiter/in (w/m/d) to assist new and existing customers in the DACH market.

Key Responsibilities

• Provide daily support to customers via phone and email to ensure excellent service
• Assist new customers in getting started and offer tips to existing customers while expanding product knowledge
• Resolve customer issues quickly and effectively to transform challenging situations into positive experiences

Required Qualifications

• Over 1 year of experience in customer service or support, preferably with platform navigation
• At least 6 months of experience in remote troubleshooting of hardware or software
• Ability to quickly grasp new technologies, product updates, and systems and explain them to end-users
• Experience in escalating customer issues to internal teams
• Excellent German language skills, both spoken and written, with good proficiency in English