Healthcare EDI Support Analyst

Job Summary

A company is looking for a Tier 1 Support Business Analyst (EDI, Healthcare).

Key Responsibilities

• Serve as the first point of contact for client support inquiries related to EDI transactions
• Perform triage and initial root cause analysis of reported issues
• Document issues, resolutions, and steps taken in the support ticketing system

Required Qualifications

• 3+ years of experience in a Business Analyst or support role involving EDI in a healthcare or health plan environment
• Solid understanding of common HIPAA EDI transactions (834, 837, 270/271, etc.)
• Experience working with support ticketing systems and issue tracking tools
• Self-starter who thrives in a remote or hybrid environment
• Prior experience in a health plan, payer, or provider setting