Support Coordinator

Job Summary

A company is looking for a Support Coordinator (West Coast Hours).

Key Responsibilities

• Interact with customers via phone, webform, or chat to provide accurate information empathetically
• Anticipate customer needs and proactively suggest tailored resolutions
• Utilize Customer Care technology platforms to enhance customer experience and capture relevant data

Required Qualifications

• Bachelor's Degree in English, Communication Studies, Humanities, or equivalent experience
• Direct experience in a service-related role
• Ability to work during core business hours of 8am to 5pm (Pacific Standard Time)
• High-speed internet connection and a quiet workspace
• Proficient in using CRM systems, with Salesforce experience preferred