Customer Care Manager

Job Summary

A company is looking for a Manager, Service Center.

Key Responsibilities

• Guide Team Leads and staff on daily operational issues
• Manage staffing, scheduling, and compile departmental reports
• Participate in strategic planning and recommend process improvements

Required Qualifications

• Bachelor's degree in a business-related field or equivalent experience
• Minimum of three years of management or leadership experience preferred
• Previous experience in an HMO environment or related industry preferred