Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative I.

Key Responsibilities

• Listen carefully to customers with courtesy and patience
• Troubleshoot and provide personalized solutions to customer concerns
• Build customer relationships to earn loyalty and trust

Required Qualifications

• One or more years of experience in customer contact handling
• Proficiency with technology for problem-solving
• Proven track record of meeting KPIs, metrics, and goals
• Working knowledge of Microsoft Office
• Ability to work flexible shifts and overtime as needed