Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative, primarily responsible for managing customer orders and inquiries.

Key Responsibilities

• Manage inbound calls, process orders, and provide timely updates to customers
• Collaborate with internal departments to resolve customer inquiries and issues
• Research and resolve billing and pricing inquiries, ensuring customer satisfaction

Required Qualifications

• One to two years of customer service experience
• Strong computer skills, including basic knowledge of MS Outlook, Word, and Excel
• Experience in a monitored call environment with performance metrics
• Experience working within a distribution company is preferred
• Emergency Medical or Hospital-related experience is a plus