Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to assist customers with claim status and policy inquiries.

Key Responsibilities

• Handles inbound calls to provide customer service to policyholders and partners
• Resolves inquiries and provides information on claims and policies
• Maintains productivity and quality standards while managing multiple tasks

Required Qualifications

• High School Diploma or equivalent; relevant Associate's Degree preferred
• 1-3 years of call center or equivalent customer service experience required
• Ability to work any shift during operational hours, 8:00 am - 7:00 pm EST, Monday - Friday
• Experience in the Financial Services or Insurance industry preferred
• Ability to adapt to a fast-paced environment with strong time management skills