Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - TRICARE.

Key Responsibilities

• Assist members/beneficiaries or providers with routine service inquiries, including claims processing and member benefit education
• Ensure compliance with HIPAA and other regulatory requirements while maintaining accurate documentation of communications
• Build and strengthen relationships with beneficiaries or providers by providing quality customer service and mentoring new hires

Required Qualifications

• High School Diploma or equivalent is required
• Two years of customer service experience is preferred, especially in a call center environment
• Military affiliation or experience with TRICARE is preferred
• Proficiency in computer skills, particularly in a Windows environment
• Ability to work under pressure in a fast-paced environment