Customer Enablement Manager

Job Summary

A company is looking for a Manager of Customer Enablement to lead customer engagement and enablement strategies.

Key Responsibilities

• Develop and refine customer enablement strategies throughout the customer lifecycle
• Collaborate with cross-functional teams to align enablement strategies with business objectives
• Oversee the creation of self-serve customer resources and monitor program effectiveness through metrics and feedback

Required Qualifications

• 7+ years of customer service experience
• 5+ years of experience in project management and customer training strategies
• Bachelor's degree or equivalent experience
• Strong understanding of customer enablement best practices
• Proven track record of driving customer satisfaction and retention