Customer Engagement Specialist

Job Summary

A company is looking for a Remote Customer Engagement Specialist who provides white glove support and service to customers.

Key Responsibilities:

• Provide technical support for telephone, IPTV, and Internet services, addressing complex customer inquiries
• Perform follow-up testing and troubleshooting to ensure timely resolution of technical issues
• Act as the primary support liaison for residential customers, making service recommendations and resolving issues

Required Qualifications:

• High School Diploma or equivalent
• Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
• Ability to work nontraditional schedules, including evenings, weekends, and holidays
• Must have DSL or high-speed internet service with a minimum speed of 25 MB/s
• Ability to work independently and as part of a team in a quiet workplace