Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist for video support.

Key Responsibilities

• Engage with customers through live video calls to provide real-time product support and guidance
• Assist customers with order placement, returns, exchanges, and general inquiries using company systems
• Document all interactions in the CRM system to maintain accurate records for future customer interactions

Required Qualifications

• 1-3 years of customer service experience, preferably in retail or virtual support
• Must have a device with an integrated camera, dependable internet access, and headset compatibility
• A private, dedicated workspace free from distractions and background noise
• Confidence and comfort with on-camera video communication
• Flexibility to work varied hours, including evenings, weekends, or holidays as needed