Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to provide exceptional support and solutions to customers in a remote, long-term contract position.

Key Responsibilities

• Deliver exceptional first-call resolution by addressing customer concerns and providing accurate information
• Schedule appointments and offer virtual assistance to ensure customer satisfaction
• Utilize CRM platforms to log calls and manage customer accounts while monitoring productivity metrics

Required Qualifications

• Proficiency in CRM tools such as Salesforce for account management
• Experience with call handling platforms like Five9 for managing calls
• Strong computer skills, including familiarity with Microsoft Teams and Outlook
• Ability to handle multiple monitors and navigate various systems simultaneously
• Experience in video conferencing and virtual diagnostics tools