Job Summary
A company is looking for a Customer Experience Specialist to provide exceptional support and solutions to customers in a remote, long-term contract position.
Key Responsibilities
- Deliver exceptional first-call resolution by addressing customer concerns and providing accurate information
- Schedule appointments and offer virtual assistance to ensure customer satisfaction
- Utilize CRM platforms to log calls and manage customer accounts while monitoring productivity metrics
Required Qualifications
- Proficiency in CRM tools such as Salesforce for account management
- Experience with call handling platforms like Five9 for managing calls
- Strong computer skills, including familiarity with Microsoft Teams and Outlook
- Ability to handle multiple monitors and navigate various systems simultaneously
- Experience in video conferencing and virtual diagnostics tools
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