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Customer Experience Specialist

5/30/2025

N/A

Job Summary

A company is looking for a Customer Experience Specialist to provide exceptional support and solutions to customers in a remote, long-term contract position.

Key Responsibilities
  • Deliver exceptional first-call resolution by addressing customer concerns and providing accurate information
  • Schedule appointments and offer virtual assistance to ensure customer satisfaction
  • Utilize CRM platforms to log calls and manage customer accounts while monitoring productivity metrics
Required Qualifications
  • Proficiency in CRM tools such as Salesforce for account management
  • Experience with call handling platforms like Five9 for managing calls
  • Strong computer skills, including familiarity with Microsoft Teams and Outlook
  • Ability to handle multiple monitors and navigate various systems simultaneously
  • Experience in video conferencing and virtual diagnostics tools

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