Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to provide technical assistance and support for software-related issues.

Key Responsibilities:

• Become a product expert in Enrollware's software
• Respond to support tickets and phone calls in a timely manner
• Act as a liaison between the customer and in-house development team to troubleshoot technical issues

Required Qualifications:

• Bachelor's degree, preferably in an IT-related field
• 2 - 5 years of customer service experience in a related field
• Experience supporting SaaS software applications