Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Concierge for a remote position in the US.

Key Responsibilities:

• Manage a dynamic caseload of 375-600 clients with precision and care
• Convert leads into sales by building trust and engaging throughout the transaction lifecycle
• Educate customers on program benefits and handle a high volume of communications with professionalism

Required Qualifications:

• 2-3 years of business experience preferred
• High school diploma required; some college preferred
• Real estate knowledge or experience is a plus
• Bilingual (English/Spanish) is a strong advantage
• Experience in customer service, sales, or call centers preferred