Customer Experience Team Lead

Job Summary

A company is looking for a Customer Experience Team Lead.

Key Responsibilities

• Guide and mentor team members on the claims process to ensure prompt and accurate resolutions
• Attract, hire, and train new team members while providing ongoing coaching and support
• Collaborate with cross-functional teams to streamline processes and ensure compliance with industry standards

Required Qualifications

• In-depth knowledge of insurance claims processes and best practices
• Bachelor's degree or equivalent experience in insurance or contact center
• Strong leadership skills to motivate and develop a diverse team
• Excellent organizational and time management skills
• Empathy and resilience to handle challenging customer interactions