Developer Success Engineer

Job Summary

A company is looking for a Developer Success Engineer to enhance the developer experience and support customers in integrating technical products.

Key Responsibilities

• Engage with users daily via Slack, email, and Zoom to provide support
• Serve as an expert on the company's products and provide technical advice for API integration
• Troubleshoot issues and diagnose blockers while mentoring junior team members

Required Qualifications

• 2+ years of experience in a technical customer-facing support role for a developer-focused product
• Strong understanding of technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
• Passion for educating others and breaking down complex concepts
• Ability to work cross-functionally within the company
• Quick learner with a relentless curiosity