Customer Operations Leader

Job Summary

A company is looking for a OneSource Customer Operations Leader NAM.

Key Responsibilities

• Oversee daily operations and maintain proficiency in support center processes
• Drive improvement initiatives and ensure implementation of best practices and automation projects
• Conduct root cause analysis and ensure compliance with internal and external KPIs

Required Qualifications

• 3-5 years of proven leadership experience in a team-based customer service environment
• Experience in Life Science and Environmental Health is an asset
• Strong understanding of customer service principles
• Proficiency in Excel and experience with SAP/ECC/ServiceMax is essential
• Project management experience and knowledge of Lean or Six Sigma methodologies are desirable