Customer Service Advisor

Job Summary

A company is looking for a Customer Service Advisor, Remote.

Key Responsibilities

• Handle inbound calls from customers regarding their recent purchases
• Assist customers with tracking orders, checking order statuses, and managing product returns
• Help de-escalate frustrated customers and occasionally assist with upselling or cross-selling

Required Qualifications

• Must be 18 years or older
• High School Diploma or GED required
• At least six months of experience in customer service preferred
• Ability to pass a criminal background check
• High-speed internet access and a secured workspace are necessary