Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to assist customers with their health benefits remotely.

Key Responsibilities:

• Respond to and resolve customer inquiries regarding benefits, eligibility, and claims
• Guide customers in selecting benefit plans and maximizing their health plan value
• Assist customers with appointment scheduling and navigating company websites

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computer systems and Windows PCs
• Ability to work flexible hours, including occasional overtime and weekends