Remote Customer Service Representative

Job Summary

A company is looking for a RCM Customer Service Representative - Remote.

Key Responsibilities

• Answer inbound customer service calls and make outbound follow-up calls regarding patient accounting questions
• Assist callers with their inquiries, aiming for first call resolution, and escalate issues as necessary
• Perform additional duties as assigned

Required Qualifications, Training, and Education

• High school education or equivalent
• 1 - 2 years of experience in an inbound call center or customer service environment
• Experience or knowledge of hospital patient account billing and third-party reimbursements is a plus
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Must be able to sit at a computer terminal for extended periods