Software Support Engineer

Job Summary

A company is looking for a Software Support Engineer with Python to provide customer support across various platforms.

Key Responsibilities

• Provide world-class customer support and resolve issues promptly
• Engage with engineering teams to address technical problems and propose improvements
• Act as a Subject Matter Expert for products and assist developers with troubleshooting

Required Qualifications

• 3+ years of experience in a customer-facing support role
• Solid understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
• Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, MySQL)
• Strong grasp of Python and familiarity with additional programming languages
• Basic understanding of Linux/UNIX or Mac Terminal command-line and scripting