Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II to provide support for customer inquiries.

Key Responsibilities

• Responds accurately and courteously to customer inquiries via multiple channels and documents interactions
• Processes adjustments and coordinates with other departments to resolve customer issues
• Maintains records on customer feedback and assists in training new employees

Required Qualifications

• High School Diploma or equivalent
• 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience
• Basic computer operating skills and familiarity with standard office equipment
• Ability to handle confidential information with discretion
• Ability to learn and operate multiple computer systems effectively