Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate, Remote.

Key Responsibilities

• Assist 50-70 individuals daily with healthcare-related inquiries, including PCPs, medications, appointments, and benefits
• Navigate various web-based systems while managing multiple tasks efficiently
• Participate in a comprehensive 5-week orientation and ongoing training

Required Qualifications

• High School Diploma; Bachelor's degree preferred
• Minimum of one year of experience in insurance operations
• Proficient in using multiple web-based systems
• Detail-oriented with strong organizational skills
• Experience in healthcare/insurance or a background in social work or behavioral health is a plus