Customer Service Agent ANC

QUALIFICATIONS:

Superb customer service skills and prior experience

Experience as a Customer Service Agent in a Part 121 environment preferred

Ability to perform above wing duties

Ability to lift a minimum of 50 pounds on a consistent basis.

Ability to work a flexible schedule including weekends, nights, and holidays.

Must be able to remain calm during adverse conditions.

Ability to prioritize multiple tasks

RESPONSIBLITIES:

This position will report to the Lead Customer Service Agent or Station Manager

Keep the station orderly and clean.

Keeping all equipment in working order and reporting if repairs need to be made.

Ensure safety practices are being followed and reporting hazardous conditions.

Ensure safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.

Maintain currency on all training requirements.

Conduct GSC or CRO duties, after receiving and successfully passing training.

Comply with local airport, FAA, and TSA policies.

Station opening and closing.

Check in passengers and baggage.

Follow security procedures.

Perform Cargo Load Report procedures.

Enplane and deplane passengers.

Aircraft security search procedures.

Ensure all monies are accounted for, secured and deposited per Company procedures.

Handle aircraft operation while it’s on the ground.

Maintain confidentiality of passenger’s flight and personal information