Vice President of Customer Experience

Job Summary

A company is looking for a Vice President of Customer Experience & Growth.

Key Responsibilities

• Develop and execute a strategic plan in collaboration with A&D Business Units and Corporate functions
• Manage customer relationships and business development, focusing on strategic account management and customer satisfaction
• Lead external market intelligence efforts and develop innovative marketing strategies

Required Qualifications and Education

• Bachelor's degree in business or relevant field; MBA preferred
• Minimum of 12+ years of applicable industry experience, with a focus on business development or account management
• 5+ years of experience leading customer experience teams of 50+
• Experience with RF/MW/MMW technologies and working with large A&D prime systems integrators/OEMs is highly desirable
• Proven ability to develop end-to-end customer journeys and optimize customer experiences