Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide world-class assistance in a remote environment.

Key Responsibilities

• Process inbound and outbound calls in a fast-paced call center environment
• Manage challenging customer situations with a positive and empathetic approach
• Create detailed notes for each customer's case and ensure quality assurance metrics are met

Required Qualifications

• At least 2 years of experience in an inbound and outbound customer call center, preferably remote
• Proficient in technology, including typing and navigating web resources
• Ability to assess situations quickly and make informed decisions
• Strong sense of urgency and organizational skills
• Willingness to work nights, weekends, and holidays