Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate in the Customer Service Center.

Key Responsibilities

• Respond to and resolve inbound customer requests related to bank products and services
• Provide customer service via various communication channels, ensuring prompt resolution of issues
• Maintain knowledge of banking services and provide feedback on usability based on customer interactions

Required Qualifications

• High school diploma or GED
• Minimum of one year of experience in a customer service role within banking or financial services preferred
• Ability to use a personal computer and Microsoft Office products
• Strong organizational, time management, and multitasking skills
• Willingness to work a flexible schedule, including outside normal banking hours