Customer Service Coach

Job Summary

A company is looking for a Customer Service Coach.

Key Responsibilities

• Coach agents to meet productivity, quality, and customer satisfaction goals
• Communicate company goals and metrics to team members
• Hold regular team meetings to review performance and provide guidance

Required Qualifications, Training, and Education

• Two years of call center customer care experience
• Must currently hold a CSS position within Customer Service
• Some college education is a plus
• Strong working knowledge of customer service principles and practices
• Proficient in Microsoft Office Suite and able to learn new computer systems