Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to manage customer inquiries and concerns effectively.

Key Responsibilities:

• Act as the main point of contact for customer inquiries, managing concerns and facilitating communication between families and the counseling team
• Utilize resolution resources to address customer issues, escalating when necessary and coordinating counselor reassignments
• Maintain accurate records of customer interactions and administer feedback surveys to inform service improvements

Required Qualifications:

• Fluent in English, both spoken and written
• Experience in customer service or a related field
• Ability to work flexible hours, including evenings and weekends
• Strong organizational skills and attention to detail
• Proficiency in using CRM systems and project management tools