Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager responsible for ensuring a superior customer experience for warranty and product inquiries.

Key Responsibilities

• Investigates and validates consumer warranty claims and determines eligibility for refunds or replacements
• Communicates with external channel partners to resolve warranty claims and manages the accuracy of product registration
• Analyzes work processes for improvements and provides support for customer service issues through various platforms

Required Qualifications

• Associates Degree
• 3-4 years of related experience
• Must be 18 years of age or older
• Knowledge of Microsoft applications such as Word, Excel, Outlook, and Teams
• Ability to quickly learn various systems and analyze data effectively