Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to build a world-class support function that drives customer success and business growth.

Key responsibilities

• Lead and manage the customer service team to ensure high performance and morale
• Define and monitor key support metrics to continuously improve service quality and efficiency
• Design and optimize support systems and tools to handle increasing complexity as the company grows

Required qualifications

• 5+ years of experience in customer service or support, with 3+ years in a management role
• Proven ability to analyze service metrics and operational data for strategic improvements
• Strong leadership and coaching skills with a passion for building high-performing teams
• Experience scaling support operations in startups or high-growth environments
• Proficiency with support platforms such as Hubspot, Zendesk, or Salesforce