Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to lead dispatch and customer service operations across multiple states.

Key Responsibilities:

• Supervise and coach a team of customer service representatives to achieve departmental goals
• Respond to challenges effectively, providing strategic solutions for operational issues
• Manage scheduling and dispatching to ensure timely service responses and handle escalated customer issues

Qualifications:

• Proven experience in customer service management, preferably in HVAC, plumbing, or similar industries
• Strong leadership, organizational, and interpersonal skills
• Ability to thrive in a dynamic, fast-paced environment
• Proficient with Windows operating systems and email communication