Customer Service Operator

Job Summary

A company is looking for a Virtual Store Support Operator (Remote).

Key Responsibilities

• Provide best-in-class service by answering calls, returning voicemails, and responding to emails
• Assist customers with locating proof of purchase and handling return/exchange refusals
• Document customer interactions and maintain customer information in a case management system

Required Qualifications, Training, and Education

• High school diploma or GED; minimum of 2 years related experience or equivalent education
• Typing speed of at least 45 words per minute
• Must be available to work shifts between Monday-Friday and holidays
• Regular, dependable attendance and punctuality are required
• Call center or customer service experience preferred but not required