Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide advanced technical support to clients and enhance client satisfaction.

Key Responsibilities

• Provide advanced product knowledge support to clients, resolving complex issues efficiently
• Collaborate with internal teams to ensure timely resolution of client issues
• Document client interactions and solutions for future reference

Required Qualifications

• 2+ years of experience in customer service
• 1+ year of experience in troubleshooting and problem resolution
• 1+ year of experience in documentation
• 1+ year of experience in client interaction and communication
• Fluency in Chinese, Korean, or Vietnamese