Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer inbound calls from members and providers and provide high-level customer service
• Identify and prioritize caller needs, formulate resolutions, and maintain customer satisfaction
• Use computer tools to document information accurately and educate callers on program benefits

Required Qualifications

• High School Diploma
• Prior experience in a customer service related field preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to thrive in a fast-growing and changing environment