Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for a remote position.

Key Responsibilities

• Provide quality support by responding to user inquiries and resolving issues related to telecommunications networks and business applications
• Isolate problem sources and collaborate with internal teams and vendors to resolve issues
• Develop and maintain documentation of all activities and follow up with users to ensure problem resolution

Required Qualifications

• High school diploma or equivalent
• Six months to one year of experience in telecommunications or applications programming
• Proficient computer navigation skills using various software packages
• Basic knowledge of telecommunications equipment and systems
• Ability to manage multiple tasks and deadlines simultaneously