Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for their Life Contact Center.

Key Responsibilities

• Answer inbound customer calls, addressing inquiries and providing information while maintaining confidentiality
• Perform research to respond to customer inquiries and document interactions in the appropriate systems
• Identify and recommend process improvements to enhance team performance and quality

Required Qualifications

• High School Diploma or GED
• 2-3 years of general client service experience relevant to the position
• Proficiency in Microsoft Office Suite and general computer navigation skills
• Ability to work from home in a conducive environment for phone communication
• Internet bandwidth of at least 12 Mbps, with a preferred bandwidth of 25 Mbps