Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to ensure customer retention and manage contract renewals.

Key Responsibilities

• Manage the contract renewal cycle and create accurate renewal quotes for assigned customers
• Proactively identify customer needs and communicate effectively during the renewal process
• Document all client interactions and prepare reports on customer status and renewal intent

Required Qualifications

• Education: Associate's degree or equivalent
• 2+ years of experience in Customer Success, Sales Development, or Business Development
• Experience in a B2B SaaS company or K12 environment is preferred
• Track record of meeting goals in a quota-carrying role
• Specialized computer knowledge with technical aptitude for using CRM solutions