Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer inbound calls and handle customer service inquiries via telephone and email
• Identify and prioritize caller needs, formulating plans of resolution
• Maintain customer satisfaction and provide accurate information about programs and services

Required Qualifications

• High School Diploma
• Prior experience in a customer service related field preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to thrive in a fast-growing, always changing environment