Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Respond to inquiries and develop positive relationships with customers, operations, and vendors
• Research and resolve customer service issues within specified timeframes
• Maintain knowledge of the travel industries and use it to educate customers

Required Qualifications

• Extensive knowledge of the corporate travel industry
• Proficiency in GDS Amadeus
• Experience with online support and booking tools, such as Concur
• Understanding of ARC rules and regulations
• Positive customer service attitude