Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer inbound calls from members and providers, addressing inquiries and issues
• Evaluate caller needs and formulate appropriate resolutions while maintaining customer satisfaction
• Utilize computer systems to document information and track calls accurately

Required Qualifications

• High School Diploma
• Prior experience in a customer service related field preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to work effectively in a team environment and adapt to a fast-paced setting